How to conduct analytics of orders from the site
QForm has provided users with a convenient and simple CRM system in their personal account. With its help, you can collect, process and analyze data from applications.
Let's figure out what benefit this brings to business owners.
Why do you need analytics
Order analytics gives businesses an understanding of their interactions with customers. Raw data can be used to extract valuable information, and based on it, make optimal decisions and achieve strategic goals.
- Identify trends.
Order analysis shows which products or services are in demand among customers, which helps to adjust offers to market needs.
- Predict consumer behavior.
Long-term order data helps you anticipate future customer needs.
- Optimize business processes.
Understanding how fast your products are selling helps you manage inventory and reduce storage costs.
- Improve efficiency.
Knowing when orders are at their peak can help you adjust your staff schedules or automate processes.
- Make smart pricing decisions.
Knowing how price changes affect order volume and value is important for creating a profitable pricing strategy.
- Reduce costs.
Finding problems in order processing helps improve the process and reduce costs.
- Evaluate marketing campaigns.
Comparing order data with advertising campaigns gives an understanding of which channels bring the greatest return and where to direct investment.
- Develop new offers.
Analyzing consumer preferences allows you to create new products or services that will be in demand on the market.
- Minimize risks.
Clear and understandable analytics allows you to quickly respond to market changes and reduces the risks associated with unexpected changes in demand.
Learning to use “Analytics”
To access this function, open the list of forms, click on the “⠇” icon next to the desired form and select “Analytics”. The page provides a full overview of the form's effectiveness: number of impressions, conversion percentage, number of submissions, average response time to the form and its processing. Statistics on the status of applications are also available here.
The graphs on this page show how the answers in the choice fields change. The title and field type, such as RADIO, CHECKBOX or SELECT, help you quickly determine which element is in question. The graph view can be changed in the upper right corner of the card, with the histogram being displayed by default.
You can also filter data by dates to get statistics for the desired period.
Detailed analysis is available in the «By Fields» tab, where you can see precise statistics for each field. Selecting fields, changing the period and sorting by the popularity of responses will help you better understand your customers' preferences.
How to filter requests
The advanced request filter in QForm allows you to easily sort and search for the information you need. You can set up search conditions for requests in different forms and spaces. You can also set specific criteria for form fields to make your search more precise.
Here are some examples of how you can use filtering:
- By date and time: to analyze the number of requests received over a certain period.
- By request status: to quickly find unprocessed or completed orders.
- By field contents: to search for orders with specific keywords or phrases in the fields.
Setting up filters is extremely simple: select the required parameters, set the conditions, and the system will automatically display all applications that meet your criteria. The created filter can be saved for later use, which saves time.
How to create an order form via QForm
Creating an order form in QForm consists of several stages:
- Adding a form: Start by adding a new form in one click and give it a name. Proceed to editing by clicking the corresponding button.
- Configuring form fields: The form contains fields such as name, address, phone, quantity of goods and an order button. Add them by simply dragging and dropping or by clicking the «+» button. Customize text hints, phone number mask if necessary.
- Form design: Choose the design type, configure design elements - size, degree of rounding. Customize notifications and button styles.
- Consent to data processing: add a standard consent to the processing of personal data, or make changes to the text at your discretion.
- Inserting a form on a website: copy the DIV code and paste it in the desired place on the website. Also insert the script in the head section for the form to work correctly.
Results
QForm capabilities expand the potential of any business that wants to be effective. Intuitive analytics and order processing tools make managing customer requests not only simple, but also a strategically important task.
Our service allows you to focus on the most important thing - developing and adapting your business to changing market conditions and customer needs. Register and start using free functionality today.